FAQ

PACKAGING

Where possible I choose not to use plastics in production and packaging. Therefore, I have made the decision not to use cellophane covers/wrappers for my cards. The majority of our packaging is entirely recyclable! Please recycle our paper and cardboard backed envelopes and notepaper. If tissue paper is used in your order, this can be reused or composted (but not recycled!).

With large/wholesale orders I may use jiffy bags to protect your items - this is due to rules and regulations I have to abide by when sending larger quantities of items through the mail. Currently, I use 'green' jiffy bags which are both recyclable and compostable, but please consider re-using them first to reduce waste.

SHIPPING & DELIVERY

Please note that we are currently experiencing some shipping delays due to COVID-19, this is affecting both national and international orders. Please bear with us and be patient - we are doing everything possible to ensure you receive your orders on time.

All domestic (UK) orders are sent Second Class Royal Mail unless you have upgraded shipping. Upgraded shipping is sent First Class Royal Mail.

All international orders (outside the UK) will be sent via 'Royal mail tracked and signed' - you will receive an email with your item tracking code. You are responsible to receive and sign for the parcel. If you miss it or do not sign for it, it will be returned to me and you will have to pay the shipping cost again in order to receive your parcel. Unfortunately, we cannot refund you for your order at this point.

CANCELLATIONS & RETURNS

I offer cancellations within 24 hours of placing an order. To cancel an order please fill in a contact form here with your order number and contact details.

If an order you have received is incorrect or damaged as a result of the shipping process I may offer a replacement or refund. Please fill in a contact for here with your order number and contact details.

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